Pre-orders

We are pleased to announce that we are now making available Pre-Orders for some of our online Items.

Typically these are items that are either

  • New Orders incoming for recently sold out stock
  • New Series, Products or Expansion's


In detail a Pre-order is for an item that has not yet come into stock, but you can pre-purchase it to secure your requirement.

Pre-Orders are particularly important for limited release items, as sometimes we may sell out of an item, therefore pre-ordering will be the only way to ensure you can buy that item and allocate it to yourself

Pre-orders has been made available to shoppers to ensure that their requirements are allocated as soon as the stock is made available.

For all Pre-orders a full payment (100%) is required to ensure that your requirements are securely allocated to you. As soon as the item(s) arrive they will be shipped immediately without any further requirements from yourself.

At all stages you will be notified on ETA, status and delivery to ensure your piece of mind.

PAYMENT METHODS

All payment methods through our store are available for PREORDER items

PREORDER ETA'S

With increasing pressure on Supply published release dates are not always adhered to by the OEM / Vendor or Distributors. 

Therefore all ETA's that we publish are provided as an estimate ONLY ! This is due to delays that can occur which are not in the control of Omni Collectables. This includes manufacture issues, shipping delays, supplier shortages or wave / split shipments.

In the event of a delay, we will endeavour to update the listing to reflect the new date and also communicate with the customers affected.

Omni Collectables will always ensure a solution / update is offered to any affected order.

As soon as any product is received at Omni Collectables, we will ensure immediate order preparation and dispatch!

IMPORTANT INFORMATION 

If your order includes in-stock item(s) with a pre-order item(s), all items will be shipped ONCE the last pre-order item(s) is released. This also applies to multiple pre-order items with multiple release dates.

If you wish for separate shipments, we recommend to order pre-order items separately, so they don’t hold up delivery of other in-stock items.

 

Order Cancellation

For placed orders, you may request a 100% no-hassle refund if your goods have not been shipped. Please send us a new email to inform us that you wish to cancel your order. Your payment will be refunded through the same payment method used during checkout.

Please note that a 5% handling fee will apply, due to the associated fees charged by the companies to us in these circumstances.